If you prefer to phone or email, please contact a member of our team on 020 3305 6535 or email hello@hillslettings.co.uk.

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The department is open Mon-Fri 9am-5pm.

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Emergency Maintenance

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When our office is closed, our out-of-office team must only be called in the case of a genuine emergency. If the problem is not deemed to be an emergency then you may be held liable for any resulting call-out charge.

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Here are some helpful contact details in case your emergency relates to gas, electricity or water:

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National Grid - Gas Leaks 24-hour emergency line: 0800 111 999

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National Grid - Electricity 24-hour emergency line: 0800 404 090

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Thames Water - 24-hour leaks/burst pipes: 0800 714 614

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Leaks, Plumbing & Heating:

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If we are unable to arrange a plumber or electrician, then please contact a local provider.

 

It should be noted that out-of-hours, a contractor is only required to make your property safe. Should any additional works be required then this must be authorised by Hills Lettings Management or the landlord. Under no circumstances are you permitted to authorise any works yourself.

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An example of an emergency is if the only WC in your home is no longer functional.

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Electrical:

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Please note that prior to an electrician attending, you will need to have checked the fuse box to ensure that the switches have not simply tripped. If you have an electricity power cut or local cable emergency, you will also need to contact your local electricity network operator to ensure they have not turned it off in the street/building.

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Locksmith:

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In the event that you have lost or forgotten your keys, please contact a locksmith. However, this will be at your own cost so please ensure you obtain a quotation beforehand.

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During normal business hours we can provide replacement keys, but this will be at an additional cost.

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Broken windows or doors following a break-in:

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You MUST report any break-ins or attempted break-ins to the police in the first instance and obtain a crime reference number. Please be sure to make them aware of any damage so that they can have this noted on their records.

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A contractor will attend to temporarily board up the window/door and make the property safe. They would then re-attend during working hours to replace any glass to the window/door as deemed necessary. Please note, if it is NOT deemed to be an emergency and an engineer has been called to attend out of normal working hours then the cost of the additional charge will be borne by yourself.